We collect personal information that you provide directly, including your name, email address, billing details, account credentials, and any information you choose to submit through the Services.

We also automatically collect limited technical and usage information, such as IP address, browser type, device information, approximate location based on IP, log data, and information about how you use the Services.

If you upload files, models, images, comments, or other content to the Services, we process that content as part of providing the Services.

We do not intentionally collect special category personal data, and we ask that you do not submit such data unless it is strictly necessary and lawful to do so.

We use personal information to:

• provide, operate, maintain, and improve the Services;
• create and manage user accounts and authentication;
• process payments and manage subscriptions;
• provide customer support and respond to enquiries;
• monitor performance, prevent abuse, and maintain security;
• send service-related communications, updates, and notices;
• comply with legal obligations and enforce our terms; and
• investigate suspected fraud, misuse, or unlawful activity.

We do not sell personal data and do not use your data for third-party advertising.

We process personal data under one or more of the following legal bases:

• performance of a contract with you;
• our legitimate interests, such as operating, improving, and securing the Services;
• compliance with legal obligations; and
• your consent, where consent is required by law.

Where we rely on legitimate interests, we consider and balance any potential impact on your rights before processing.

We do not sell your personal data.

We may share personal data only where necessary with:

• payment processors, such as Stripe;
• hosting, cloud storage, infrastructure, and security providers;
• professional advisers, auditors, insurers, and legal counsel where necessary;
• law enforcement, regulators, courts, or other authorities where required by law; and
• buyers, investors, or successor entities in connection with a merger, acquisition, financing, reorganisation, or sale of assets.

Where third parties process personal data on our behalf, we require them to do so only for authorised purposes and with appropriate safeguards.

We use cookies and similar technologies that are necessary for the operation, security, and functionality of the Services, such as login, session management, fraud prevention, and performance.

We may also use limited analytics or diagnostics tools to understand service performance and improve reliability, provided this is done in accordance with applicable law.

Where non-essential cookies or similar technologies are used, we will obtain consent where required.

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of data, the nature of the relationship, and applicable legal or regulatory requirements.

When personal data is no longer required, we will delete, anonymise, or securely dispose of it where reasonably practicable.

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include access controls, encryption in transit, secure infrastructure, logging, monitoring, and other security practices appropriate to the nature of the data and Services.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Services are not intended for users under 18 years of age, and we do not knowingly collect personal data from children.

If you believe that a child has provided personal data to us, please contact us at support@3dvizi.com so that we can take appropriate steps.

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request portability of your personal data; and
• withdraw consent where processing is based on consent.

You may also have the right to complain to the UK Information Commissioner's Office or another relevant supervisory authority.

To exercise your rights, contact us at support@3dvizi.com. We may need to verify your identity before responding.

Your personal data may be processed in countries outside the UK or your country of residence.

Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms.

We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or data practices.

When we do, we will post the updated version here and revise the "Last updated" date. Your continued use of the Services after any update means you acknowledge the revised policy.

3DVizi

https://www.3dvizi.com

support@3dvizi.com